Privacy Policy

Product Survival System | 6-Week Coaching Programme

Last Updated: May 21, 2025

1. Introduction

GMAX Ventures SRL ("we," "our," or "us"), a company registered in Romania with its registered office at Fericirii 11, 400217, Cluj-Napoca, is committed to protecting your privacy and personal data.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (https://www.productsurvival.com) or participate in our 6-week coaching programme (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Data Controller

For the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws, GMAX Ventures SRL is the data controller responsible for your personal data.

3. Personal Data We Collect

We may collect the following categories of personal data:

3.1 Information You Provide to Us

Identity Data: Full name, title, company name, position
Contact Data: Email address, telephone number, postal address
Application Data: Information provided in your application form and during the alignment call
Payment Data: Payment card details, billing address, bank account information (note: payment processing is handled by secure third-party payment processors)
Coaching Data: Information shared during coaching sessions, pre-work assessments, and communications related to the programme
Feedback Data: Testimonials, reviews, or other feedback you provide about our Services

3.2 Information Collected Automatically

Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, device information
Usage Data: Information about how you use our website, including page views, time spent on pages, navigation paths, and features used
Cookie Data: Information collected through cookies and similar tracking technologies (see our Cookie Policy for more details)

3.3 Information from Third Parties

We may receive personal data about you from various third parties, such as:

Social media platforms when you interact with our content or accounts
Business partners or service providers who work with us in relation to our Services
Publicly available sources, such as company websites or professional networking sites

4. How We Use Your Personal Data

We use your personal data for the following purposes:

4.1 Service Provision and Contract Performance

To process your application and determine your eligibility for the coaching programme
To provide the coaching services you have purchased
To manage our relationship with you, including scheduling sessions and providing support
To process payments and issue invoices
To provide access to programme materials and resources

4.2 Legitimate Interests

To improve and personalise our Services
To analyse usage patterns and trends to enhance user experience
To maintain the security and integrity of our Services
To develop new products, services, or offerings
To communicate with you about programme updates or changes

4.3 With Your Consent

To send you marketing communications about our products and services
To share your testimonials or success stories (with your explicit permission)
To record coaching sessions for your reference and our quality assurance

4.4 Legal Obligations

To comply with legal requirements, such as tax and accounting obligations
To respond to legal process or government requests
To enforce our Terms and Conditions and other agreements

5. Legal Basis for Processing

Under the GDPR, we process your personal data based on one or more of the following legal bases:

Performance of a Contract: Processing necessary for the performance of a contract with you or to take steps at your request before entering into a contract
Legitimate Interests: Processing necessary for our legitimate interests, provided your interests and fundamental rights do not override those interests
Consent: Processing based on your specific consent
Legal Obligation: Processing necessary to comply with our legal obligations

6. Data Sharing and Disclosure

We may share your personal data with the following categories of recipients:

6.1 Service Providers

We may share your personal data with third-party service providers who perform services on our behalf, such as:

Payment processors (for processing transactions)
Email service providers (for communication)
Video conferencing platforms (for coaching sessions)
Customer relationship management systems
Analytics providers
Cloud storage providers

These service providers are contractually obligated to use your personal data only as directed by us and in accordance with this Privacy Policy.

6.2 Specific Third-Party Services

We use the following specific third-party services:

Mailchimp: For email communications and marketing
Google Meet and Zoom: For video conferencing during coaching sessions
Google Analytics: For website analytics and performance monitoring

Each of these services has its own privacy policy that governs how they process your data.

6.3 Legal Requirements

We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

6.4 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction.

6.5 With Your Consent

We may share your personal data with other parties based on your explicit consent.

7. International Data Transfers

We are based in Romania, and your data is primarily stored and processed within the European Economic Area (EEA). However, some of our service providers may be based outside the EEA, which means your personal data may be transferred to countries with different data protection laws.

When we transfer your personal data outside the EEA, we ensure a similar degree of protection by implementing at least one of the following safeguards:

Transferring data to countries that have been deemed to provide an adequate level of protection by the European Commission
Using specific contracts approved by the European Commission (Standard Contractual Clauses)
For transfers to the US, working with providers certified under the EU-US Data Privacy Framework

8. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Specific retention periods:

Account and Profile Data: Retained for the duration of your relationship with us and for a period of up to 5 years thereafter for legal and business purposes
Coaching Session Recordings: Retained for 1 year after the completion of the coaching programme
Payment Information: Retained for 7 years as required by Romanian tax regulations
Marketing Communications Data: Retained until you opt out or withdraw consent

When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process the data, and applicable legal requirements.

9. Your Data Protection Rights

Under the GDPR and other applicable data protection laws, you have the following rights:

Right to Access: You have the right to request copies of your personal data.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data we have collected to another organisation, or directly to you, under certain conditions.
Right to Withdraw Consent: If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Information" section below. We will respond to your request within 30 days.

You also have the right to lodge a complaint with a supervisory authority. In Romania, the supervisory authority is the National Authority for the Supervision of Personal Data Processing (ANSPDCP).

10. Data Security

We have implemented appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include:

Encryption of sensitive data
Regular security assessments and testing
Access controls and authentication procedures
Staff training on data protection and security
Secure network architecture and monitoring

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

11. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small text files stored on your device that help us provide you with a better browsing experience.

We use the following types of cookies:

Essential Cookies: Necessary for the website to function properly
Analytical/Performance Cookies: Allow us to recognise and count visitors and see how they move around our website
Functionality Cookies: Enable the website to provide enhanced functionality and personalisation
Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. However, if you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.

12. Children's Privacy

Our Services are not intended for individuals under the age of 18, and we do not knowingly collect personal data from children. If we learn that we have collected personal data from a child, we will take steps to delete that information as quickly as possible.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

GMAX Ventures SRL

Fericirii 11, 400217, Cluj-Napoca, Romania

Email: hello@productsurvival.com

By using our Services, you acknowledge that you have read, understood, and agree to this Privacy Policy.